Guides/Client Scripts

Questions to Ask a Wealth Manager or Financial Advisor

When meeting a wealth manager or financial adviser, your task is to establish three core facts: how they get paid, what the relationship will cost you in actual money over ten years, and how you exit if their service falls short. Competent advisers welcome these questions and supply statutory documentation immediately. This script prepares you for that conversation.

Published by Fiduciary s.r.o.•

Before the meeting

Do not arrive empty-handed. Prepare a concise, one-page summary of your current assets, liabilities, and liquid reserves. You can generate a clean, private snapshot in two minutes using our free net worth calculator.

Before walking into their office, resolve two personal decisions in your own mind:

  • Your investment time horizon: Clarify when you will actually need this capital (five years, ten years, or thirty years).
  • Your response to a thirty percent drawdown: Decide in advance whether seeing a $100,000 portfolio drop to $70,000 during a market panic would make you lose sleep or tempt you to liquidate.

The questions to ask

Ask these direct questions during the initial consultation. Each question has a specific legal and commercial purpose.

1. How are you paid: by me, by the product provider, or both?

Why you ask: Fee-only advisers charge you directly via an hourly rate, a fixed annual retainer, or an assets-under-management (AUM) percentage. They accept zero commissions or third-party payments. Fee-based advisers charge you a client fee while also accepting sales commissions or kickbacks from mutual funds, annuities, and insurance carriers. Knowing the billing model tells you where their financial loyalty lies.

If they charge an AUM fee, ask how their fee scale steps down as your assets grow. A flat 1.0 percent fee on $1,000,000 equals $10,000 every year, regardless of how much time the adviser actually spends managing your account.

2. What legal standard of conduct governs your advice to me?

Why you ask: In the United States, Registered Investment Advisers (RIAs) owe a fiduciary duty to act in your best interest at all times, whereas broker-dealers follow SEC Regulation Best Interest (Reg BI), which requires acting in your interest at the time of a recommendation but allows commercial conflicts. In the European Union, MiFID II requires an ex-ante suitability assessment tailored to your profile.

Ask whether they act as a fiduciary in writing across every recommendation, or whether their standard changes when selling insurance or proprietary products.

3. What will this cost me per year in total money, and over ten years?

Why you ask: Advisory fees compound alongside product fees. If an adviser charges 1.0 percent per year on a $100,000 portfolio and places your funds into active products with a 0.5 percent expense ratio (total 1.5 percent per year), a portfolio growing at 6.0 percent before fees will reach $155,297 after ten years. By contrast, a low-cost index portfolio charging 0.2 percent total fees reaches $175,730. That 1.5 percent fee structure reduces your ending wealth by $20,433.

Ask them to calculate the fee drag in actual currency amounts based on your starting capital, assuming a standard five percent or six percent historical gross return.

4. Where are my assets held, and who acts as the independent custodian?

Why you ask: Legitimate wealth managers never hold client funds in their own bank accounts. Client assets should sit with an independent, regulated third-party custodian (such as Charles Schwab, Fidelity, or an established depositary bank). You grant the adviser trading authorization, but you retain direct title to the underlying account and receive independent statements directly from the custodian.

5. What happens if I want to leave or sell, and how long does it take?

Why you ask: Some wealth managers place clients into proprietary funds, private equity vehicles, or structured notes with multi-year redemption gates or steep transfer penalties. You need to know if assets can transfer via standard in-kind ACATS without taxable liquidations.

Ask whether the investments they select can be transferred to a discount brokerage without triggering capital gains taxes or requiring early liquidation fees.

6. What did you communicate to clients during the last severe market decline?

Why you ask: You want to know whether the adviser helped clients stay disciplined during 2020 or 2022, or whether they panicked and locked in losses by shifting portfolios to cash at the bottom.

Ask to see a sample client newsletter or market update email they sent during March 2020 or during the 2022 bond-and-stock selloff.

7. What circumstances would lead you to advise someone not to invest with you?

Why you ask: Honest advisers have clear boundaries. If an adviser accepts anyone with money regardless of their high-interest debt or short-term emergency reserve needs, they prioritize fee collection over sound financial practice.

Statutory documents they should show you

Regulators require licensed professionals to provide standardized disclosure documents. Ask for them before signing any contract:

United States

Demand Form CRS (Client Relationship Summary), a concise two-page document detailing relationships, services, fees, conflicts, and disciplinary history. For RIAs, request Form ADV Part 2A. Check their record for regulatory infractions at adviserinfo.sec.gov.

European Union and United Kingdom

Under Directive 2014/65/EU (MiFID II), advisers must provide a written ex-ante cost and charges disclosure prior to contract execution. This document must display all aggregated costs in money and percentage form, including an illustration of their cumulative impact on returns. For packaged products, demand the standardized PRIIPs Key Information Document (KID).

What a non-answer sounds like

Experienced advisers can dodge direct questions without seeming confrontational. Use this table to decode evasive answers and guide your follow-up:

What they sayWhat it usually meansWhat to ask next
"Our fees depend on market performance."Advisory and custody fees are charged regardless of whether your portfolio gains or loses value. They are attempting to avoid naming an exact percentage or fixed amount.What was your total fee in dollars (or euros) billed to a client with my portfolio size over the last twelve months?
"You do not pay us anything directly."The firm receives third-party commissions, distribution kickbacks, or retrocessions embedded inside the mutual funds or structured products they recommend.Can you show me the exact monetary inducement paid to your firm by product issuers on your statutory cost disclosure sheet?
"Our model portfolios have averaged nine percent a year."A historical figure presented without benchmark context, net of fees, or surviving fund bias.What was the annualized net return after all advisory and fund fees over the last ten years, compared to the MSCI World or S&P 500 index?
"This exclusive strategy is only open until the end of the week."Artificial urgency designed to prevent you from taking documents home to evaluate them independently or consult another professional.Please email me the statutory prospectus and fee disclosure schedule so I can review them over the weekend.
"Everyone in your demographic bracket allocates capital this way."They are recommending an off-the-shelf product model rather than tailoring recommendations to your personal risk tolerance and tax status.What specific attributes of my balance sheet make this preferable to a simple low-cost index portfolio?
"We focus on long-term wealth preservation rather than nickel-and-diming expenses."Their ongoing expense ratio is higher than standard index benchmarks, and they prefer you not calculate the cumulative ten-year drag.Understood. Please provide the all-in total expense ratio including advisory, platform, transaction, and fund charges.

After the meeting

Never sign an advisory agreement in the room during your first consultation. A professional firm expects you to compare offers.

  • Compare at least two providers: Give two firms the exact same balance sheet numbers and compare their total fee schedules side by side.
  • Get all verbal representations in writing: If an adviser promises that certain trading costs or rebalancing fees are waived, ask them to confirm that by email.
  • Verify their disciplinary history: Spend ten minutes checking public registers before moving any funds.

Next steps and portfolio due diligence

Before accepting any individual product recommendation, examine the instruments with our detailed checklist:

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This is general information, not financial or legal advice. Sumio is made by Fiduciary s.r.o., a software company, not an adviser or broker.